Warranty
Our 2 years warranty applies to all items purchased directly from Thvoy and covers any material or manufacturing defects under normal use.
The warranty does not cover general wear and tear, improper handling or lack of care.
Step 1. Find Your Order Number. Check your conformation email and include your original order number in your inquiry.
Step 2. Take a Picture. Attach a picture of the piece showing the issue you are experiencing.
Step 3. Email Us. info@thvoy.com
Step 4. Done. That’s it!
We’ll respond with a solution to your problem within 48 hoursOur support team will review your claim and guide you through the next steps.
We aim to resolve any issues promptly and satisfactorily, ensuring that your experience with Thvoy remains nothing short of exceptional.
Care Instructions
Put on your jewelry last when dressing and remove it first when undressing.
Taking off your jewelry before bed can help prevent skin reactions and keep your jewelry in good condition.
Store your jewelry carefully to prevent tangling, scratching, or turning. Store in your Jewelry pouch or an anti-tarnishing pouch
Keep your jewelry clean and handle it gently to avoid damage.
Refrain from wearing jewelry while swimming, showering, or exercising.
Prevent contact with perfumes, lotions, hairspray, and cosmetics.
Keep your jewelry away from humid areas to prevent tarnishing.
Do not clean your jewelry with soap and water.
Cleaning Your Jewelry:
These are our recommendations for keep your items shining!
Mix a few drops of detergent-free soap with warm water.
Soak each piece individually.
Gently clean with a soft brush.
Rinse carefully and dry with a lint-free cloth or paper towel.